QUALITY CONTROL SUPERVISOR

QUALITY CONTROL SUPERVISOR

JOB SUMMARY OVERVIEW:

Quality Control Supervisor shall apply comprehensive knowledge of quality management principles and practices in analyzing, planning, implementing, monitoring and improving results in areas of staff and customer management. The incumbent is responsible for planning, directing and coordinating activities related to the analysis and redesign of specific business processes regionally.

DUTIES AND RESPONSIBILITIES:

§ Develop policies and procedures for all external and internal services that meet customers’ expectations.

§ Develop training programs for employees to deliver such standards and monitoring tools to measure adherence to these standards, and publicize results

§ Perform root cause analysis to determine improvement opportunities.

§ Monitor surveyor performance on quality and accuracy of reports

§ Implementing complaints management system to include Policy, procedures SLA, documentations etc

§ Monitor, analyze and develop improvement plan for customer complaints.

§ Provide internal auditing function for product and services.

§ Serve as an internal trainer / expert for Najm program.

§ Assist in the development and implementation of Najm Fraud & Auditing Units including

§ Assist in the new branches roll out.

§ Manage and monitor project progress and coordinate deliverables to ensure project objectives are delivered on time and within budget.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:

§ Bachelor of Science in Quality, Industrial Engineering or equivalent, MBA will be preferred. Diploma and equivalent experience acceptable.

§ ISO auditor certification a plus.

§ 2.-3 Years of related experience with knowledge of Quality, Strategy and Project Management.

§ ISO experience is desirable with the development of policies and procedures

KNOWLEDGE AND SKILL REQUIREMENTS

§ Strong interpersonal skills, ability to communicate (written/verbal) and manage well at all levels of the organization.

§ Strong analytical and problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

§ Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes.

§ Fluent in both English and Arabic.